FAQ

Frequently Asked Questions

Do you sell to both professionals and homeowners?

Yes. We serve contractors, tradesmen, maintenance teams, businesses, and serious DIY customers.

Do you offer bulk orders?

Yes. If you need to order for a crew, shop, facility, or jobsite, contact us for bulk order support.

Are all products new?

Unless clearly stated otherwise, products sold on our store are new.

How long does shipping take?

Shipping times vary based on the item, carrier, and delivery location. Most orders are processed within 1–3 business days, and tracking will be provided when available.

Do you ship large or heavy items?

Some large or heavy items may require special handling or freight shipping. If additional coordination is needed, we may contact you before shipping.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has started processing or has shipped.

What if I ordered the wrong item?

Contact us as soon as possible. If the item has not shipped, we may be able to help. If it has already shipped, it may need to be handled as a return if eligible.

What if my item arrives damaged?

Please contact us with your order number and photos of the damaged item and packaging. We will review the issue and help with next steps.

Do products come with a warranty?

Warranty coverage depends on the manufacturer and product. Some products may include a manufacturer warranty, while others may not.